Job Description

Senior Manager, Strategic Ops & Business Analytics at American Express in Boise, Idaho, United States Job Description Description You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. How will you make an impact in this role? Global Merchant Services, the merchant network of American Express, acquires and maintains relationships with millions of merchants around the world who welcome American Express-branded Cards. The Regional & Centralized Client Group (RCCG) is a team of ~250 colleagues who are dedicated to growing American Express acceptance relationships with over 20K merchants. RCCG contributes ~20% of annual U.S. merchant charge volume. RCCG is focused on driving revenue growth in B2B and B2C by establishing mutually beneficial, profitable, growing, and long-lasting relationships with merchant accounts. The Senior Manager of Strategic Operations & Business Analytics will lead a team of Sales Analysts to provide consistent, efficient, and actionable support for critical business processes in support of the field and phone client management teams. The incumbent will also serve as a PMO for initiatives that span all of RCCG (i.e.; Risk engagements, PCI compliance, Amex Offers, and more). Additional Responsibilities: + Optimally leading and motivating the team's success + Providing mentor to develop each team member + Serving as partner concern point for team members to overcome both and challenges + Handling initiative tracking and ensuring accurate business processes + Strategize & lead projects crafted to accelerate RCCG revenue growth through improving business processes (ie. lead verification, sales cycle, SLAs) Minimum To view full details and how to apply, please login or create a Job Seeker account

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